Shipping policy
We deliver across Australia.
What it costs
Delivery is free, Australia-wide. The price you see on a rug is the price you pay – no delivery charge at checkout, no minimum order, and no surcharge for regional or remote addresses.
How long it takes
Estimated delivery times below start when your rug leaves our Sydney warehouse. Order processing time is additional. We'll email you a tracking link once your rug has been dispatched.
- Sydney, Canberra, Melbourne, Brisbane, the Gold Coast, Newcastle and Wollongong: 1–3 business days
- Adelaide, Dubbo and Toowoomba: 2–4 business days
- Perth, Hobart, Mildura, Townsville and Cairns: 4–7 business days
- Alice Springs: 5–8 business days
- Darwin: 6–9 business days
- Mandurah: 6–10 business days
- Broome and Kununurra: 8–12 business days
These estimates apply to the listed cities and towns. Other regional, remote and island destinations may take longer. Delivery times vary by postcode and local delivery schedules.
Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Weather, busy periods and delivery access can affect timing. Follow your tracking link for delivery updates.
How your rug arrives
Your rug arrives rolled and wrapped: a 200 × 300 cm rug is about 2.06 m long and around 20 kg, and larger sizes are longer and heavier. A courier brings it to your door, and someone aged 18 or over should be there to take it. If nobody is home, the driver will either leave it in a safe place where your delivery instructions allow that, or leave a card so you can arrange another time.
Because of its length we cannot deliver to a PO box or a parcel locker – please give us a street address.
Ordering more than one in-stock rug to the same address? They travel together, and there is nothing extra to pay.
Unwrap your rug and check it over as soon as you can, and keep the wrapping until you have. If anything arrived damaged, email hello@elmsett.com with photos within 7 days so we can claim against the carrier and put it right.
Collecting your rug
You can collect your rug yourself from our Sydney warehouse, free of charge. Choose Pickup at checkout, then come to Elmsett Warehouse, 1a/19 Berry Street, Clyde NSW 2142, Monday to Friday 9 am to 5 pm (closed weekends and public holidays).
Your rug is usually ready in the next 1–2 business days. When it is, we'll email you a pickup pass – please bring it with you. A rolled rug is about 2.06 m long and around 20 kg, so come with a vehicle it fits in.
Pre-orders
A rug marked Pre-order is made for you after you order and sent straight from the maker to your door, usually 10–12 weeks from your order. The delivery times above do not apply to it; its product page shows how long it takes.
Delivery is free, as for every rug. Pre-order rugs are delivered to your door only, so Pickup is not offered for them at checkout. We'll email you when your rug is being made, and again with a tracking link when it is on its way.
If your order holds a pre-order rug and other rugs, they arrive separately.
Problems with a delivery
Email hello@elmsett.com with your order number. We aim to reply within 2 business days and we deal with the carrier for you – you should not have to chase a freight company about a rug you bought from us.